Dell pn557w pen not working

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Dell pn557w pen not working

Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Thank you for posting your query on Microsoft Community. I appreciate your interest in Windows We sincerely regret for the inconvenience caused.

I suggest you to run hardware troubleshooter on the computer and check if that helps you:. Did this solve your problem? Yes No. Sorry this didn't help. April 7, Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

Site Feedback. Tell us about your experience with our site. I got a Dell active stylus AAGN i think is the model and when I put in batteries and put it near the screen with OneNote it told me to choose whether the device has one or two buttons.

I chose two, and it said the bottom button would be for lasso select and the top would be eraser, but the top one doesn't work. Is there somewhere in onenote or windows that I can configure pen settings? Windows This thread is locked.

You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 4. User Replied on September 28, Hi, Thank you for posting your query on Microsoft Community.

I suggest you to run hardware troubleshooter on the computer and check if that helps you: a Press Windows and X key together and select Control Panel. Please let us know if you need further assistance.

Thank you. Thanks for marking this as the answer. How satisfied are you with this reply?This has been an issue with most of the Dell styluses I've used but normally it's weeks in between. It'll disconnect in the middle of a session, so I don't think it's going to powersave mode or anything.

Hope Dell can come up with a solution. The best pen I've used for Dell devices is the Huawei Matepen. I have the same issue. My Pen suddenly stops responding while I'm taking notes. Then I try to remove the battery and put it back; sometimes it works and sometimes I just wait for it to randomly works again.

If the bluetooth connection is dropping very frequently it's normally a sign of the bluetooth driver being out of date or it's not paired correctly with the laptop to maintain a stable connection.

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I would recommend updating the bluetooth driver to the latest revision and then removing the paired bluetooth connection for the stylus and then pairing it again with the system.

I would also recommend replacing the coin cell batteries on the stylus as those batteries are responsible for the bluetooth functionality on the stylus. If you are still having problems after trying these steps, please get back in touch. My pen batteries are fairly new, and since the pen works fine after re-pair, I don't think the batteries are the reason.

All the latest drivers installed and fresh batteries. The rest of my bluetooth devices work fine so it's obviously the pen. We have replaced all of the active pens once from Dell under warranty. They are still having the same issues. We need a resolve to this problem. I have this exact same problem with my I even got Dell to replace the pen since it was under warranty.

dell pn557w pen not working

However, the issue persists. All drivers and firmware are up to date and the batteries are brand new. Issue is happening on Win 10 Pro and Basically renders the stylus useless since it cuts out in the middle of note taking.

Is Dell aware of this and are they working on a fix? Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.Hi dear HP friends!

Will the Dell PN579X Active Stylus Pen Work for The XPS?

I've had a HP Spectre x for some time now, and wanted to get an active pen for it, because I would like to use it for the university. So I took to the internet to find out which active pen that worked best for the spectre x I saw some videos and recommendations of the Dell active stylus, so I chose to buy it. Unfortunately, when I'm trying to install the driver for the Dell active stylus, it says that the driver cannot work with my device What should I do? Please help! Thanks Best regards Lasse Voss.

Go to Solution. Plus, you usually don't need to download "drivers" for the pen, so that make me believe that you probably bought the wrong pen. Send it back for a refund if you're still in time, and if you tell me in which country you live maybe I can help you to find the right one. Its not avaiable in my country netherlands.

Can i get the AAGN version as well? After trying to find a solution to similar issue I have, I understand that you may be one of the few people that can give reliable feedback. The Spectre model I have is wnx I work in Saudi. Unfortunately no matter how hard I try, I can't make the stylus work with the laptop! It only states the manufacturing date Dec.

Can you please let me know that's if you knowif actually the laptop does support the pen or a similar one and if there is anything I can do to make it work?

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dell pn557w pen not working

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Pen top button won't open OneNote

Search instead for. Did you mean:. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic.

New member. Message 1 of HP Recommended. Product: HP Spectre x Operating System: Microsoft Windows 10 bit. Thanks Best regards Lasse Voss Solved! Tags 2. Tags: Hp spectre x Level 2. Message 2 of Which model of Dell Active Stylus is, exactly?Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

Learn More. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

I've got a Wacom stylus that worked really well on my tablet when I ran windows 8. Does anyone know how I can sync it again? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Did this solve your problem? Yes No. Sorry this didn't help.

Apologize for the difficulties that you're experiencing regarding this issue and also for the delay in getting back to you. Do not worry. Let me help you in fixing this issue.

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What is the make and model of the Tablet? Get back to us for further assistance regarding this issue. You'll never believe this! It turned out that the AAAA battery had died. One of the buttons must have been constantly pressed while it was in my laptop bag because I've only used it several times in the last couple of months since I bought it. Nevertheless, I replaced the battery and voila! I'm back in business.

I have a Lenovo Helix 1 tablet PC. Lenovo does not have a Wacom update. I need help with a fix. Lenovo researched this for me and told me that with the touch screen manufacturer they use, there is no Windows 10 Driver yet, thus the digitizer pen will remain non-functional until this driver is released.

Lenovo said it could be months before the new driver is available. This news is terrible for me because I use the digitizer pen for work all day long and cannot function without it.

I have the same exact Dell The active stylus that I bought was working on Win 8. After upgrading to Windows 10, the active stylus pen stopped working. April 7, Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Site Feedback. Tell us about your experience with our site. Hey guys I've got a Wacom stylus that worked really well on my tablet when I ran windows 8. I have the same question My Dell Active Pen not working too.

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Replaced Battery, reinstalled drivers, reconnected Blue tooth, all the solutions people posted in the support forums, but it's still not working. The button did come on, but pen pointer does not work. According to the forum, it does seem like this is not an isolated instant, broadly experienced but multiple users. Very frustrating!!! Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.

Had exactly the same problem as you. I was about to be very upset with this product but then I remembered I might not be in the correct inking mode. Hope it Helps! Dell PNw Pen with Latitude Still nothing. Did you ever get a solution please?

Stylus not working with Windows 10

I am experiencing this same problem with a different laptop and pen. Just tried the pressing both buttons together to change inking mode, but that makes no differrence with my pen.

Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Dell Active Pen Not Working. Hii All I have a problem with Dell Active Pen Stylus not working i have a user which use Dell Latitude with Dell Active Pen, I don't know, somehow the Active Pen is not working, i tried to other user it's still same, then i try another active pen from other user, first it's working but another it's cannot be use again.

All forum topics Next Topic. Hi wamul, Thanks for posting. Apologies that the Active Stylus pen is not working as expected. Which active pen do you have?

Mikels19 1 Copper. Hello I have the same problem, I have a and a PNw pen, the tip system does not work, but if the top botom and connect via bluetooth Petraa 1 Copper. Same problem here, the two side and top buttons are working but the tip is not tried using as mouse, inking etc. Have replaced all 3 batteries, deleted and recreated bluetooth pairing, reinstalled drivers.

Have also tried tapping the tip and the barrel near the tip. Sandlot 1 Copper. D 1 Copper. Obviously not the only one having issue. Dell Support Resources.

Related Topics. Dell Premium Active Pen not working. Dell Active Pen button not working consistentlyKeep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn More. Learn how to collaborate with Office Discover our resources that can help you connect your Surface at home. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I just got a Surface Pro 3 yesterday.

I now have Windows 8. The firmware update is complete. Everything seems up-to-date in Windows Update. I have not replaced the batteries Solution 2 for a couple of reasons, including that I just got it yesterday with new batteries and I seem to be able to get the device to pair via Bluetooth manually in the above step and I don't think it would do that if it needed new batteries.

The light on the device also seems to indicate that it's able to pair and successfully paired, when I pair it manually.

Stylus not working with Windows 10

When I use the pen for inking, erasing, selecting, etc. It's only the OneNote part that isn't working. Even that top button works for pairing, so it doesn't seem to be the button or coin batteries up there. Furthermore, when I look at the Bluetooth settings screen it looks to me like everything is working fine.

Usually the Pen is "Not Connected" but it's showing up on the list since I paired it. Sometimes when I press the button, instead of the "Not Connected" just changing to blank, it'll show a brief loading bar first and then look just the same blank, without the "Not Connected" message. Either way, the "Not Connected" message comes back after about 5 seconds, which seems reasonable if it's connecting and then disconnecting to save power.

So I interpret that perhaps incorrectly as it's able to connect via Bluetooth. Nonetheless, nothing happens. OneNote doesn't open. Pressing the button when the device is locked, in sleep mode, with the screen off or lock screen on does not cause OneNote to come up. Even if logged in with OneNote closed or open in the background on the desktop, it doesn't come up.

OneNote on the desktop prompted me to be the default notetaking app and I agreed to that. I also have the metro OneNote app installed.

I don't see any settings in Pen or the Tablet PC control panel applet to allow me to change what action is triggered by the OneNote button or verify it's set correctly. I don't know how the trigger works or if there's any way to verify it's setup correctly. Any help would be appreciated.I am have been using my dell active pen PNW for the past months and it always worked fine.

I didn't use it for a few weeks and now when I try to use it, I'm not getting any response from the pen at all, even though on my Bluetooth screen it is still showing the pen is paired. I've even reinstalled windows to see if it helps at all. I've uninstalled and reintstalled the active pen app, and I can't seem to connect my pen to it. Currently, when I press the top button on my pen, on the Bluetooth screen the pen will go from "paired' to 'connected' for a second, but then will go back to paired.

When I tried to reconnect the pen and computer, this is what happened:. Once I read a post that there are 2 different types of battery on the pen. So I bought both long ones and small ones and put them in, but it's the same.

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I have a couple of Dell laptop and the other one has the same situation. I'm having the exact same issue. Not sure what to do. I changed the batteries with brand new ones and it stil won't connect with the laptop anymore.

One day when I was using it, the pen died. I changed the batteries with new ones and the light on the pen comes on again.

If I were to describe it differently it would go like this oh also then light color is the same as it has always been when working :. Has this issue been addressed by Dell?

dell pn557w pen not working

I just started having this issue after not using the pnW with my XPS after a few months. I have same issue. Didn't use PNW stylus for a couple of month and it doesn't work now. Changed all batteries with no effect.

My laptop is XPS 13 2in1. Thought I have to buy a new pen, but then found this forum. Any suggestions will be very welcome. The barrel buttons work but the Top Pen Button does not work as the Bluetooth mode is "paired" only, not "connected". Exchanged the AAAA and the coin batteries.

Removed device and added again. All without effect. We are having the same issue, and when I say we, I am talking about 3 Dell s and 2 s, all with the same issue with the pen.

Please check if your machines are a part of the compatible list. Review our article here. This also lists some possible issues and solutions.

Check on the coin cell battery holder and spring within for loose connections or spring damage. Ensure the coin cell batteries are installed with the correct polarity.


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